Debbie Simpson

Debbie Simpson

Research shows that customers who interact with you over multiple channels are more loyal, purchase more and are more profitable than those you interact with over a single channel.

As such, email remains an important part of the marketing mix and is a cost-effective tool for customer retention and the nurturing of existing leads.  While email has a “free” feel to it – the email channel is diluted and it is not always looked upon as having value because it is easily disposed of – one click and it’s gone. Whereas, direct mail is still looked upon as having value, and it is the only media still delivered by hand. Most recipients are accepting of targeted, opt-in emails and even though the construction of opt-in lists takes longer, marketers are rewarded by obtaining a higher yield of strong leads.

Consumers state their preference for marketing communications as:

• 69% prefer direct mail.

• 28% prefer email.

• 3% prefer telephone.

Targeted prospects that are new to your sales funnel will prefer direct mail. Better results can be attained by segmenting your list and optimizing the marketing message for each targeted group. The more relevant variable data and graphics the direct mail piece contains, the higher your response rate will be. Those respondents can then be directed online and into your sales funnel. At this point you can then begin effective email communication with them.

According to the Direct Marketing Association, 33% of consumers go online to respond to direct mail. If personal URLS and landing pages are used, this response rate can increase by 20-30%. Properly timed and planned uses of direct mail and email can maximize the results of your direct marketing campaigns. Each channel has value in differing capacities. Be aware of your target recipients, cost and the message when deciding how to incorporate direct mail or email in your marketing plans. Most often, some mix of the two is most effective.
– Deborah Simpson
President, Multi-Craft

Twitter: @ideasNmotion

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6 Comments on Email Marketing by Debbie Simpson

  1. Gintare says:

    nice article, so much true
    Gintare´s last blog post ..Googles begyndervejledning i søgemaskineoptimering

  2. Concepcion@length says:

    Hey there this is kind of of off topic but I was wanting
    to know if blogs use WYSIWYG editors or if you have to manually code with HTML.
    I’m starting a blog soon but have no coding expertise so I wanted to get advice from someone with experience. Any help would be enormously appreciated!
    Concepcion@length´s last blog post ..length

  3. Interesting observations. This demographic is quite helpful in terms of crafting an email marketing policy.

  4. Anne Dorko
    Twitter: anticustomer

    “If personal URLS and landing pages are used, this response rate can increase by 20-30%.”

    By personal URLs, does that mean that one would be able to receive a link such as and have their special offer available to them at their own link?

    Or does this just mean that providing a landing page specific to the advertised campaign mean higher response rate?

    Any ideas on how to properly segment your marketing group?
    Anne Dorko´s last blog post ..Customer retention with Twitter

    • Debbie Simpson
      Twitter: ideasNmotion

      Anne, this means each individual could have a unique offer at the microsite assigned to them via the PURL. Example: http://www.AnneDorko/ As for segmentation, it depends upon the data you have. You can segment by demographics (gender, age, location, income, etc. Or, you can segment by industry, past purchases, hobbies, etc. Hope this helps.

  5. […] This post was mentioned on Twitter by Deepak Gupta, Deepak Gupta. Deepak Gupta said: New blog posting, Email Marketing by Debbie Simpson – […]

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