Customer Experience
So Peggy, what is your take on my question: Should companies in addition to toll free numbers and email use Twitter for Customer Service? You are an SME on Customer Experience and I would love to hear your thoughts: Yes, most definitely. I feel that Twitter is rapidly becoming another important avenue of communication with […]
Continue reading about Peggy Morrow’s take on Customer Service using Twitter
What is the customer experience? It’s everything customers sense from their encounters with your brands, stores, and businesses. It’s also the portrayal of the current and future encounters and interactions in pictures and narrative. For many service brands, customer experience is the business strategy that yields sustainable competitive advantage. How is it different from customer […]
Continue reading about Mike Wittenstein, The Authority on Customer Experience