Online Communities

dgupta5150 on March 6th, 2011

Twitter is still a very new medium, and one which people haven’t really gotten to grips with just yet. There is plenty of talk about how to build up followers, and you can even buy followers by the thousand… So really, if all you want is to have as many followers as possible, you don’t […]


Continue reading about Not all followers are born equal

Earlier posts on this blog have enthusiastically endorsed the idea of using Twitter for customer service.   Virgin, British Airways and other airlines have used it very successfully.  I even have friends who swear by it when they have to meet a plane.   There has been talk about a better response from businesses that have previously […]


Continue reading about Elizabeth Hendry: Should Your Business Use Twitter for Customer Service?

dgupta5150 on January 12th, 2011

So Peggy, what is your take on my question:  Should companies in addition to toll free numbers and email use Twitter for Customer Service?  You are an SME on Customer Experience and I would love to hear your thoughts: Yes, most definitely. I feel that Twitter is rapidly becoming another important avenue of communication with […]


Continue reading about Peggy Morrow’s take on Customer Service using Twitter

dgupta5150 on January 11th, 2011

Myles Miller, CEO and Founder of LeadUP.Biz & was kind enough to offer his take on using Twitter for Customer Service.  In a World that is constantly evolving, does it make sense for your company to keep up with the latest forms of inbound marketing and lead generation? Well the simple and easy answer […]


Continue reading about Should Companies Use Twitter For Customer Service?

dgupta5150 on October 27th, 2010

By Zach Halper, As a blogger for, I am very familiar with Blogger, Google’s blog program.  In general, it’s a fantastic tool and I would recommend it to anybody who is thinking about starting a blog.  Now, one of Blogger’s features is a system known as Google Friend Connect, which allows you to […]


Continue reading about Google Friends And Why It’s Not That Useful

dgupta5150 on October 26th, 2010

Video format is always the better choice; if a picture is worth a thousand words then video is worth a million. In this age of fast pace and most people attention spans is under 2 minutes, then you need to have a video that is straight and to the point and give the audience a […]


Continue reading about Blogging, Video or Copy?

dgupta5150 on October 12th, 2010

When it comes to work, one of the things I’m really thankful for is the improvement and miniaturization of our gadgets. When I started out as a graphic designer, I was stuck in an office. Laptops were slow and expensive, and not many people used them. Now, I use a MacBook Pro. I can hook […]


Continue reading about Going mobile to create a better work life

dgupta5150 on October 7th, 2010

While looking for a good Skype Video Recording Tool I reached out on my Twitter account and asked for a recommendation. Look whom I ran across. The Founder of VodBurner – Jeremy Hague. Because Jeremy and his team were so helpful, I thought that I would ask more about Australia-based VodBurner:


Continue reading about Interview with Jeremy Hague, Founder of VodBurner

dgupta5150 on September 4th, 2010

As you may have noticed, there is a tremendous amount of recycling on Twitter, and I don’t mean in the eco-friendly way. Followers come and go. One would assume you want to keep as many as you can. Let me begin by saying I’m not an expert in marketing, Twitter, Facebook, social media, social networking […]


Continue reading about Prevent the Twitter Unfollow: Tips from a Twitter User

dgupta5150 on September 1st, 2010

The What and Why of Formulists When you get started with Twitter and as you become more active, the people you choose to follow, and the people who choose to follow you, provide Twitter’s value but also its toughest challenges. These challenges involve finding the right people to follow and sorting through them all once […]


Continue reading about Make Twitter Listings like way Easier – Kevin Ishiguro

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