Social Networking

electricpencil on April 7th, 2011

The micro blogging platform of Twitter is extremely popular – so much so that there are now 200 million users worldwide. The sad truth is however that not nearly enough of these users are using the platform to its full potential. This is fine if you are an account holder who just happens to quite […]


Continue reading about Twitter tools: The Ultimate 4

dgupta5150 on March 6th, 2011

Twitter is still a very new medium, and one which people haven’t really gotten to grips with just yet. There is plenty of talk about how to build up followers, and you can even buy followers by the thousand… So really, if all you want is to have as many followers as possible, you don’t […]


Continue reading about Not all followers are born equal

Earlier posts on this blog have enthusiastically endorsed the idea of using Twitter for customer service.   Virgin, British Airways and other airlines have used it very successfully.  I even have friends who swear by it when they have to meet a plane.   There has been talk about a better response from businesses that have previously […]


Continue reading about Elizabeth Hendry: Should Your Business Use Twitter for Customer Service?

dgupta5150 on January 12th, 2011

So Peggy, what is your take on my question:  Should companies in addition to toll free numbers and email use Twitter for Customer Service?  You are an SME on Customer Experience and I would love to hear your thoughts: Yes, most definitely. I feel that Twitter is rapidly becoming another important avenue of communication with […]


Continue reading about Peggy Morrow’s take on Customer Service using Twitter

dgupta5150 on January 11th, 2011

Myles Miller, CEO and Founder of LeadUP.Biz & was kind enough to offer his take on using Twitter for Customer Service.  In a World that is constantly evolving, does it make sense for your company to keep up with the latest forms of inbound marketing and lead generation? Well the simple and easy answer […]


Continue reading about Should Companies Use Twitter For Customer Service?

Changing gears a bit I wanted to hear from subject matter Gurus and influencers on the topic of using Twitter for Customer Service.  Common sense says sales and marketing brings a consumer in and customer service is how you keep them for the long term.  However, we know many firms that do not always follow […]


Continue reading about Why Companies Need Twitter in Their Customer Service Plan by Julie Spira

dgupta5150 on October 12th, 2010

When it comes to work, one of the things I’m really thankful for is the improvement and miniaturization of our gadgets. When I started out as a graphic designer, I was stuck in an office. Laptops were slow and expensive, and not many people used them. Now, I use a MacBook Pro. I can hook […]


Continue reading about Going mobile to create a better work life

dgupta5150 on October 7th, 2010

While looking for a good Skype Video Recording Tool I reached out on my Twitter account and asked for a recommendation. Look whom I ran across. The Founder of VodBurner – Jeremy Hague. Because Jeremy and his team were so helpful, I thought that I would ask more about Australia-based VodBurner:


Continue reading about Interview with Jeremy Hague, Founder of VodBurner

dgupta5150 on August 11th, 2010

Stacy Karacostas, founder of The Unchained Entrepreneur, is a woman on a mission to help other savvy entrepreneurs discover how to market and grow their businesses and still have a life! A Practical Marketing Expert, reformed copywriter, and Business Lifestyle Architect with five previous businesses under her belt, for years she’s been hot on the […]


Continue reading about Stacy Karacostas, Founder of The Unchained Entrepreneur

dgupta5150 on July 7th, 2010

Recently, I met with Eric Kim, Founder of San Francisco-based Twylah.  When I asked Eric about Twylah, he showed me his concept on his iPad, using metrics to show Twylah’s value and utility in the social media space. What Twitter lacks The main criticisms of Twitter are that it lacks stickiness; people get easily lost; […]


Continue reading about Twylah: the Ultimate Tool for Twitter Engagement

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