Customer Service
Earlier posts on this blog have enthusiastically endorsed the idea of using Twitter for customer service. Virgin, British Airways and other airlines have used it very successfully. I even have friends who swear by it when they have to meet a plane. There has been talk about a better response from businesses that have previously […]
Continue reading about Elizabeth Hendry: Should Your Business Use Twitter for Customer Service?
So Peggy, what is your take on my question: Should companies in addition to toll free numbers and email use Twitter for Customer Service? You are an SME on Customer Experience and I would love to hear your thoughts: Yes, most definitely. I feel that Twitter is rapidly becoming another important avenue of communication with […]
Continue reading about Peggy Morrow’s take on Customer Service using Twitter
Myles Miller, CEO and Founder of LeadUP.Biz & LearningBreaks.com was kind enough to offer his take on using Twitter for Customer Service. In a World that is constantly evolving, does it make sense for your company to keep up with the latest forms of inbound marketing and lead generation? Well the simple and easy answer […]
Continue reading about Should Companies Use Twitter For Customer Service?
Changing gears a bit I wanted to hear from subject matter Gurus and influencers on the topic of using Twitter for Customer Service. Common sense says sales and marketing brings a consumer in and customer service is how you keep them for the long term. However, we know many firms that do not always follow […]
Continue reading about Why Companies Need Twitter in Their Customer Service Plan by Julie Spira
No one person can build a brand. Every employee at every company is by far the best ambassador for the brand that exists. “I heard that company X”” treats their employees really well. They have really high standards. Customer service is really important to them…” These kind of comments are what people remember. Your employees […]
Are you thinking of starting a new business in 2010? Despite the state of the economy – recovering, but slowly – the number of startups remains robust. It seems that nothing will stop people from pursuing the dream of business ownership. If you are thinking of starting a new business, I encourage you to “date” […]
Continue reading about “Date” Your Startup Before Getting Married To It By Dr. Mike Stull
What is the customer experience? It’s everything customers sense from their encounters with your brands, stores, and businesses. It’s also the portrayal of the current and future encounters and interactions in pictures and narrative. For many service brands, customer experience is the business strategy that yields sustainable competitive advantage. How is it different from customer […]
Continue reading about Mike Wittenstein, The Authority on Customer Experience
When I heard that your blog was going to write about Founders of start-ups I feared it was going to be a mundane blog telling readers to work hard and be willing to take risks to succeed. I am a founder of the start-up http://www.DazzleDogDelight.com . Dazzle Dog Delight is dedicated to passionate dog owners by […]
Most marketers should be aware of a well-known reality – every time you lose a customer, it costs 5 – 6 times more to acquire a new customer than up sell to your existing ones. Simply put, sales and marketing brings in a customer and customer service takes care of retention and these departments need […]
Continue reading about Preserve ROI by using Twitter for Customer Service